Refund & Returns Policy

Welcome to Elegance Linen. We are committed to providing premium-quality bedding, bath linens, and home décor products. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition.
• The item must be returned with all original packaging, tags, and accessories.
• The product must not show signs of wear, damage, or alteration.
• A valid proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or monogrammed products
• Custom-made items
• Clearance or final sale items
• Gift cards
• Items that have been washed, used, or altered
• Products returned without original packaging

Customized products are made specifically for each customer and therefore cannot be resold. As a result, they are not eligible for returns due to a change of mind.

Damaged or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Incorrect
• Missing items

please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review your request and, if approved, provide a replacement or refund at no additional cost.

Return Process

To initiate a return:

Email us at:

elegancelinenus@gmail.com

or call:

+1 214-892-3818

Please include:

• Order Number
• Customer Name
• Reason for Return
• Photos (if applicable)

Our customer support team will provide return instructions.

Please do not send products back without receiving return authorization.

Return Shipping

If the return is due to:

• A damaged item
• A defective product
• An incorrect shipment

Elegance Linen will cover the return shipping costs.

For returns due to:

• Change of mind
• Incorrect size selection
• Customer preference

The customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Please allow 5–10 business days for your bank or payment provider to process the refund.

Processing times can vary depending on your financial institution.

Exchanges

We gladly replace items that are:

• Damaged
• Defective
• Incorrectly shipped

If you would like to exchange a product for another size or item, please contact our customer service team. Exchanges are subject to product availability.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been processed or shipped, it cannot be cancelled. In that case, the order must follow the standard return process after delivery.

Personalized & Monogram Products

Because personalized and monogrammed products are custom-made, they cannot be returned or refunded unless:

• The item is defective.
• The personalization does not match the information provided in your order.
• The product arrives damaged.

Please carefully review all personalization details before placing your order.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your credit card company.
3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

Contact Information

Elegance Linen

Website: https://elegancelinen.com/

Email: elegancelinenus@gmail.com

Phone: +1 214-892-3818